Will I lose my files if I do not renew my hosting account?
If you do not renew your account a copy of it will be kept for a maximum of 7 calendar days. After that period the account will be terminated as well as the backup copy of it, which means we will not...
View ArticleHow do I cancel my reseller account?
A reseller account may be cancelled only after the reseller requests cancellation with a support ticket submitted to the Billing Department through the HelpDesk. Log in to your Reseller Area and go to...
View ArticleHow do I get an invoice for my purchase?
You can get an invoice for any of your purchases so far. To do so: 1. Log in to your Customer Area 2. Go to Billing Section 3. Proceed to Request Sales Invoice. If you are a SiteGround reseller...
View ArticleI do not recognize a charge on my credit card.
SiteGround takes special care in avoiding duplicate or unauthorized charges. A history of all your payments is available in your SiteGround Customer Area. If there is a charge you do not recognize,...
View ArticleIf I renew my account before it expires, will the renewal count from the...
When you renew your account, no matter whether you renew it exactly on its expiration date or a few days/weeks/months earlier, the renewal will count from the account’s expiration date. For example, if...
View ArticleMost common reasons for a payment to fail
Below you can find a list with the most common reasons for a failed payment for any of our services. 1. Double check the credit card information you have entered. You may have written a number wrong...
View ArticleHow to stop the automatic billing for my account?
All shared and semi-dedicated hosting accounts offered by SiteGround are set on automatic recurring billing. The accounts with 12+ months hosting renewal period are auto-renewed 15 days prior to their...
View ArticleHow to remove my credit card info from my account?
All hosting accounts offered by SiteGround are set on automatic recurring billing. This is made for the convenience of our customers. Thus they do not have to worry about expiration and possible...
View ArticleHow can I track my referees? Do you provide any statistics?
To check if your referral has been correctly recorded, please visit the *Free Hosting* section in your *Customer Area* and click on Free Hosting - Stats in the left-hand side menu. Also note that if...
View ArticleHow do I know when my hosting account is due for renewal?
All shared hosting accounts offered by SiteGround are set on automatic annual renewal. This is made for the convenience of our customers, the greater majority of whom prefer having their accounts...
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